Complaints Policy

How to complain

Call 0116 350 0203 and ask for Daniel Ward, or email contact@cctvinstallerleicester.co.uk with “Complaint” in the subject line. Tell us what happened, when, and what you would like us to do about it. Please include the property address so we can find the job.

What happens next

• We acknowledge every complaint within two working days
• We give a full written response within 14 working days
• If we need longer, for example because a site visit is required, we will tell you why and when to expect an answer

Where we have got something wrong we will say so and put it right at our cost. Where we disagree we will explain our reasoning rather than simply refuse.

If you are still not satisfied

We are an SSAIB certificated firm. If you remain unhappy after our final response, you can refer the matter to SSAIB, which operates a complaints procedure covering the firms it certificates. Their details are at ssaib.org. This does not affect your statutory rights or your ability to pursue the matter through the courts.